Terrible customer service

Item: Vodacom
Rating: 1
Author: Zaheed K

Terrible customer care. I sent a complaint about poor cellphone and internet reception at Prince Mshiyeni Memorial Hospital in Umlazi over a week ago. We still don't have proper reception at the hospital. This is now going on for close to a month that we don't have reception now.

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Replies (1)

Vodacom's replyOfficial

24 May 2025, 08:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply24 May 2025, 08:17

Official