MA
Munira A
1 reviews | Active since Jan 2024
03 Jan 2024, 08:43
Terrible Customer Service!
Terrible customer services. I've been waiting since 8th of December for an issue to resolved and no one seems interested in my issue. I upgraded my contract online. I have a confirmation email that says my order has been received and the screenshots of the steps as I was completing it that includes a Waybill number. Vodacom claims there is no such order but has done nothing to resolve the matter. I have never in 20yrs of being their client received such pathetic service!
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Replies (4)
Vodacom's replyOfficial
03 Jan 2024, 10:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2024, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MA
Munira A's updateReviewer Update
03 Jan 2024, 11:00Thank you but your Facebook Team has been on it since 18th December 2023. They came back with the same response as the Call Centre Agent and the Teams Leader who all say there is no order for me, something I already knew based on the previous conversations. I'm waiting for somseone to resolve the issue as I have an email that says "Congratulations on your upgrade" which to me implies that my order was received.
So my initial query was logged with a call Centre Agent on the 8th December. I then spoke to a Team Leader who assured me he will escalate the matter. After days of radio silence I get a reply to say there is no order.... Again something I already knew cos that's what the agent told me. He was supposed to escalate the matter. All I want is for Vodacom to honour the upgrade... That's not so hard is it.
Fast forward to last week, your FB team didn't reply to my last messages. Said Team leader did tell me he will get someone from management to call but no one has.
So please do let me know how much more patience I should have. My order was placed on thr 3rd of December, today is exactly a month ago and all I have to show is a load of emails going back n forth...no phone, no console and no resolve!
So my initial query was logged with a call Centre Agent on the 8th December. I then spoke to a Team Leader who assured me he will escalate the matter. After days of radio silence I get a reply to say there is no order.... Again something I already knew cos that's what the agent told me. He was supposed to escalate the matter. All I want is for Vodacom to honour the upgrade... That's not so hard is it.
Fast forward to last week, your FB team didn't reply to my last messages. Said Team leader did tell me he will get someone from management to call but no one has.
So please do let me know how much more patience I should have. My order was placed on thr 3rd of December, today is exactly a month ago and all I have to show is a load of emails going back n forth...no phone, no console and no resolve!
MA
Munira A's update03 Jan 2024, 11:00
Reviewer Update
Thank you but your Facebook Team has been on it since 18th December 2023. They came back with the same response as the Call Centre Agent and the Teams Leader who all say there is no order for me, something I already knew based on the previous conversations. I'm waiting for somseone to resolve the issue as I have an email that says "Congratulations on your upgrade" which to me implies that my order was received.
So my initial query was logged with a call Centre Agent on the 8th December. I then spoke to a Team Leader who assured me he will escalate the matter. After days of radio silence I get a reply to say there is no order.... Again something I already knew cos that's what the agent told me. He was supposed to escalate the matter. All I want is for Vodacom to honour the upgrade... That's not so hard is it.
Fast forward to last week, your FB team didn't reply to my last messages. Said Team leader did tell me he will get someone from management to call but no one has.
So please do let me know how much more patience I should have. My order was placed on thr 3rd of December, today is exactly a month ago and all I have to show is a load of emails going back n forth...no phone, no console and no resolve!
So my initial query was logged with a call Centre Agent on the 8th December. I then spoke to a Team Leader who assured me he will escalate the matter. After days of radio silence I get a reply to say there is no order.... Again something I already knew cos that's what the agent told me. He was supposed to escalate the matter. All I want is for Vodacom to honour the upgrade... That's not so hard is it.
Fast forward to last week, your FB team didn't reply to my last messages. Said Team leader did tell me he will get someone from management to call but no one has.
So please do let me know how much more patience I should have. My order was placed on thr 3rd of December, today is exactly a month ago and all I have to show is a load of emails going back n forth...no phone, no console and no resolve!
MA
Munira A's updateReviewer Update
03 Jan 2024, 11:02Just to be clear... I started with the call Centre on the 8th. When I heard nothing, I contacted your FB Team on the 18th. I've since been trying with both the Team Leader who is supposed to be dealing with my case as well as FB to get this resolved. Since nothing is happening I resorted to coming on here.
MA
Munira A's update03 Jan 2024, 11:02
Reviewer Update
Just to be clear... I started with the call Centre on the 8th. When I heard nothing, I contacted your FB Team on the 18th. I've since been trying with both the Team Leader who is supposed to be dealing with my case as well as FB to get this resolved. Since nothing is happening I resorted to coming on here.
MA
Munira A's updateReviewer Update
23 Jan 2024, 09:53Still no joy from Vodacom! All that they have successfully done was waste my time and tell me to have patience.... I've been patient since the 8th of Dec! This is ridiculous!
MA
Munira A's update23 Jan 2024, 09:53
Reviewer Update
Still no joy from Vodacom! All that they have successfully done was waste my time and tell me to have patience.... I've been patient since the 8th of Dec! This is ridiculous!