Terrible customer service

Made several calls regarding my home Internet being bad. I'm on a 50mbps package but I'm only receiving 2mbps. First point that they made was that I'm not in the coverage range for LTE (I'm on the contract since November 2023 with no issues). Once I told them that I'm covered, they changed the issue to being something wrong with my router and I'd need to change settings on it. I configured it how they wanted it to be with no change. I then received a call from their "technical department" saying that they dont see anything wrong on their end and theres nothing they can do and closed the case. They just increased the monthly premiums and this is the type of service we receive from them - utterly ridiculous and disrespectful. I first made them aware of the issue on the 24th of January 2026, today is the 20th of February 2026 and there is no feedback from them.