Terrible customer service.

I purchased a Black Friday deal from Vodacom. The consultant said they'll contact me back on the Saturday after my number was app****/ported to the contract. It's been almost 2 weeks. So I don't know of the contract has been finalized, or what. Cos i have had no communication. I can't get through to a consultant on their 135 number. This is really not the first time I'm experiencing such terrible service from Vodacom. You'd expect better than consultants that lie from such a big brand.