Terrible customer service

Gateway branch: Members of staff sitting and standing idolly congregating(4 on the corner of store entrance within 10cm apart,some wearing masks not covering their noses) with no social distancing practised.

The irony is that the store policy is to screen and crowd control customers at the entrance but some staff not practising safe health standards themselves! The store was extremely quiet. Other staff members sitting behind large glass screens with no customers in the store (at 5pm), and are still reluctant and seemed annoyed to see a customer when asked.

A very hostile member of staff ,Llewellyn,upon my turn in the queue outside, asked me in a very policeman like, uninviting and resistive manner, to answer MULTIPLE interrogative questions about my reasons for wanting to purchase a router, outside, in the presence of other public. I was made to feel as if I am not allowed in the store unless I can tell him whether I want a contract or prepaid sim card immediately and if I had my ID to get the contract. I had not even decided ! I tried explaining that I want to discuss these two options with someone because I want to evaluate my options. He continued in a manner that gave me the impression that I'm not welcome inside and continued discussing why some sim cards are not compatible etc with the router outside!

I had to eventually ask him directly whether I have permission to purchase a router and if I am allowed to enter the very empty store to discuss my options with a consultant. Felt vulnerable discussing my requirements outside with others queuing behind me.

I understand and respect the policy procedures, especially during the pandemic, but feel that the manner in which I was addressed was that I am some potential hazard and therefore unwelcome as a customer! Then I had to endure been stared at by 3 men of the staff while I spoke to the young lady inside the store.Eventually I was permitted to see Buyo.

The service from Buyo was very good and informative .Llewellyn made me feel uncomfortable, vulnerable and I didnt feel that I wanted to purchase the router which is why I went there in the first place!

I understand the male members of staff are seemingly petrified of covid and potential infection from customers, but they should not be so hostile to customers and stand so close to each other either!