TERRIBLE CUSTOMER SERVICE - DATA

After being a loyal Vodacom customer for over 16 years I am disgusted and furious at the lack of customer service that I have provided!<br> As I see it looks like in the month on May June YOU had an unusual amounts of complaints wrt to data bundles.<br> I have 3 contracts, 2 phones and 1 data. On the data contract which is R99 and that is what I paid for the last 2 years I was billed R5378.00! I raised the dispute and was told that I used that data, how can that be possible that I was charged that much, the consultant that was dealing with the dispute then offered me a goodwill gesture of R3200, still I am not happy because no real answers were given! I also wanted to cancel one of the lines (contract up in FEB2015) and the data line but YOU won't allow me too because of the so called arrears which is in dispute! However it was ok to upgrade! <br> The last straw is that my account was suspended 3 weeks ago while the investigation was still going on S3-8AC2I-I6YC1, and to get line I was charged R10, and now again today its been suspended, after I made payment arrangements with you to pay the the difference on the arrears (data querry) over 2 months.<br> Again I have to pay reconnection fees