Terrible customer service

This is the worst customer experience that I’ve ever received from any company. I have logged a sales order for a relocation of my fibre service a month ago and my fibre service is still inactive to this day. Since the sales order has been logged, I have spoken to about 10 different consultants. Every time they tell me that all that the only thing required is an activation by Vumatel, that they are escalating the query, and it will be resolved in 24-48 hours. That is a complete lie. I have called almost daily for two weeks. Each time I have to explain the situation to a new consultant and they promise to call me back with updates. They NEVER do. I am not allowed to speak directly to a line manager, the activation team or Vumatel. My hands are completely tied. My service request ticket was closed on Saturday (17 Dec) without any explanation, even though my fibre has STILL NOT BEEN ACTIVATED. I had to log a new service request ticket and start the process from scratch. I cannot leave my house because I need to call Vodacom every day to get this resolved. I would not recommend Vodacom Fibre to anyone. Pathetic customer service and no regard for customer’s time or lives.