Terrible customer service - constantly being sent from pillar to post

<p>I logged a call with the Vodacom customer call centre in January and my query has still not been resolved but closed as advised by a service consultant in store.</p> <p>Ref number: EC-0BD9-2EXHKK 1- ********** 646351</p> <p>Every time I have phone the call centre the agents drop the call, or they transfer me to another department. When I actually do get assistance they phone my husband to do an account verification and after going through all that they transfer me to another department “ that will assist” starting the entire verification process over, never getting to the actual query wasting 30-40min of my time!</p> <p>When I went in store to speak to a consultant they told me that the that the call centre was the only department who can assist due to the upgrade being an online order.</p> <p>My Samsung S6's screen broke and it is still within the 1 year period for a free screen repair with Samsung. The only thing I need is a proof of delivery/proof of purchase from Vodacom to give to Samsung as proof that the S6 is still under the one year warranty. I spent 40min on the phone with the customer care centre and the call just suddenly cut which by now, is no surprise to me.</p> <p> </p> <p>My 1 free screen repair will expire in April. It is so frustrating to deal with a big corporate company who has absolutely ZERO care for a customer after the contract has been signed.</p> <p> </p>