UA
Umme A
1 reviews | Active since Mar 2022
05 Mar 2022, 09:53
Terrible customer service - cancelling a contract
I called vodacom on the 11th Feb 2022 to find out the cancellation fees for my contract. According to them the system did not show the cancellation quotation and I was told that in 24-48 hours I'll receive an email with the quotation. Almost a month later, I have received no email or any sort of communication! TERRIBLE SERVICE!!!
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Vodacom's replyOfficial
05 Mar 2022, 16:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2022, 16:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team