Terrible customer service

I have done with the terrible service from this company. I have 3 contracts with them.

About a month ago I wanted to cancel 2 contracts. Not due to bad service, but due to the fact that I was simply using the devices and not the data on the simcards. I requested quotes to pay off both contracts and was told to go in store to pay the quotes.

Once I got to the stores, I was told it doesn't work like that and I need to call again. Not any assistance in calling with me and finding out what needs to be done. Just a simple 'Can't help you, call customer service' as if these people aren't working for the same company.

I was never able to pay and cancel those quotes. Shortly after I requested a relocation on my fiber. I was told this would take 30 days. After advising them that I require an urgent relocation as I need my internet for work and I'm moving in two weeks, they told me I'll be billed double and that the fiber will be set up in 7 business days.

After no feedback in 7 business days, I was told that they are unable to relocate the address provided and that I need to send proof of address. I haven't even moved to the new place so I have no electricity bill, nothing.

Not once did the fiber center do the effort to call me and advise me that they can't find the address i provided. It's always the client who needs to go out of their way to contact Vodacom.

I have a full-time time job. I don't have the time to call after a company who should be providing a service!

I'm sick and tired of this pathetic service!! Get your service in order!!