SM
S'busiso Mabena

1 reviews | Active since Sept 2019

28 Mar 2023, 12:45

Terrible customer service

Hi…My name is Sibusiso and I was at one of the Vodacom shop at Highveld mall to port my number from Telkom to voda and I am not happy they way I was attended by one of their consultant…who told me she was tired physically and spiritually after that she told me she was going on lunch because the delayed sms response(I felt she was also agitated based on her facial expressions)…that’s when she also accompanied me to Telkom shop to verify my delay on porting which was still unclear. I felt I needed to beg for help they way I was treated…having to get such an experience to come back to as a customer…I am highly disappointed 😏😡😡😡😡

Contact no: ***

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2023, 13:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team