Terrible customer service

Item: Vodacom
Rating: 1
Author: Dane S

Day light ******* , I insured my phone . Paid the premiums for 5years + but when I try claim from insurance I have issues . I don’t have a phone for 9 days going back and forth to the Vodacom bluff shop trying to resolve the issue

Helpful (0)

Replies (1)

Vodacom's replyOfficial

11 Oct 2024, 07:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Oct 2024, 07:53

Official