Terrible Customer Service!!!!!

So despite my previous review, I was called by Olivia from the Hello Peter Vodacom division - she advised that she would investigate and get back to me. To date no one has gotten back to me.. My account was debited the R101.00 for a contract I never agreed too and Vodacom has the decency to SMS that the ticket is closed EC-21EG-1R2MNK but it was never resolved!!!! Highly disgusted in how Vodacom can ***** from customers - Really going to cancel all contracts with this Provider!!! Terrible service!!!