OT
O T
1 reviews | Active since May 2024
05 Oct 2024, 10:51
Terrible customer service
I did a top which the app said failed Then a second one which succeeded I was debited twice and when I called them they simply acknowledged the bug on their side and said « it is what it is » and refused the refund … just plain and direct *****ing …
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Vodacom's replyOfficial
06 Oct 2024, 19:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2024, 19:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team