Terrible customer service at Vodacom!!!

<p>I've changed my number from prepaid to contract on 07 November 2016 (18 days ago) and apart from the many issues that I have experienced since, my CLI (caller line identity) is not still working! </p> <p>Every time I phone in, I get told that the order for the CLI is still open. How difficult can it be to close an order??</p> <p>The store manager where I did the change from prepaid to contract has been trying since to get this resolved. I even went to another store to get the manager there to help but same thing.</p> <p>I know that they did log calls and made phone calls (I was sitting right in front of them when they were</p> <p> on the phone) yet when I phoned in they say no call has been logged! And besides that, surely there is a process to follow when changing to contract that should automatically happen. I ticked the CLI option on my form, so to me it makes sense that it should just happen.</p> <p>I myself phoned in this morning and was told that they dont know when this will be resolved. This is shocking customer service!!!</p> <p>I am at the point where I am looking at taking my contract (and I have 5 lines on this contract) to another service provider that can give me a better service.</p>