Terrible Customer Service at Hatfield Pretoria Vodacom.

I have just received the worst bit of customer service in my life. I have been working practically two jobs this weeks as a vodacom agent having to solicit my own feedback for a contract I'm trying to get with vodacom. I app**** at the Vodacom Hatfield Store. Noone at the shop seems competent enough to give the least bit of feedback for an application that's been made with them. Started with the Hatfield in store agent who just never seems to respond to emails that I send him till I call him. Then I was escalated to the assistant manger who said would give me feedback of the vetting process which seemed to be stuck on pending for a whole week, Lord knows why because I had comp**** with vetting requirements. He also promised he would notify me via email of the progress and also enlist the help of his manager to get a response from the vetting team. Which is now 48 hours overdue itself. Mind you their claimed turn around time for an application is instant in store or 4 hours. This experience feels as if I'm begging them to give them new business. I only chose them because I already have two other contracts with them but this experience is lousy and distasteful. The painful process of expediting all my contracts to MTN is the only reason why I cared enough to share this here.

I am utterly bemused. Do not oversell a service you fail to deliver Vodacom.