TERRIBLE CUSTOMER SERVICE! App doesn’t work! Upgrades department useless! And more!

A NIGHTMARE! Total utter nightmare! No one knows what is going on at Vodacom! Problem after problem! I cannot log into the app.... it is ridiculous, this has gone on for a month! This means I cannot make use of the app to keep up to date with my accounts... this and I have FOUR upgrades due, Vodacom clearly don’t give a **** about clients who joined them when they first began!! I have been a customer for 23 years!!! Still waiting for them to call me to discuss my options... I find it appalling that I as long term customers (with four contracts due) must run after Vodacom! Every year I have done the same thing, they have up till this last upgrade been quite good! But sorry Vodacom, I am NOT being **********... You need to give me a damn good reason to renew FOUR contracts with you! This last contract I was offered a great discount! Well this time round it is just not worth it. Now for the Twitter team whom all need to learn how to communicate and READ messages!! I’m waiting for someone to fix our booster in Magaliesburg, I have spoken to someone at Vodacom, whom asked me for GPS co-ordinates, I sent them, TWICE only to receive a call today from Vodacom to en-suite about my booster in JHB?? Frustrating beyond! Then there’s the problem with the App??? It is beyond pathetic! I have done all the trouble shooting! Uninstalled and reinstalled the app several times, removed my SIM card blah blah... STILL NO OTP has ever been received! So, how am I supposed to make use of the app? Take advantage promotions etc?? I am sick of Vodacom, their lack of urgency or concern for loyal customers of over 20 years! Something AMAZING has to be offered to me as a customer to sign away another two years to Vodacom on not one but FOUR contracts! The little glitches & mistakes they make is also beyond ridiculous! It is almost comical! Vodacom used to be in my opinion one of the best companies, their customer service, deals and following up on their customers issues was very good, now? I think the above says it all!