Terrible customer service and unprofessional

<p>I am very disappointed in the recent service received from Vodacom to say the least. I have been with Vodacom for more than 10 years, and have always been a loyal and supporting customer, but with customer service received, my opinion is changed.</p> <p> </p> <p>I cancelled my Vodacom contract when it expired and requested to move to prepaid on 1 December 2016. Since then I am not able to make any outgoing calls, sms or use my data. When I load air or data, I receive a sms stating that it was loaded but does not reflect when verifying my balances on phone, App or online. I can however receive calls and sms.</p> <p> </p> <p>Since this started I have logged almost 20 calls at customer centre, legal depart and/or cancellations to assist with the problem. I even visited a Vodacom shop three times and sent emails, and still it is not resolved. The feedback received thus far was either one of the following:</p> <p> </p> <p>1. We are re-syncing your number.</p> <p>2. We are resetting your APN settings.</p> <p>3. Please select MTN or Cell C on network, your will receive an error, select Vodacom again and restart device.</p> <p>4. Your account has a prelegal status. When phoning legal department they say nothing is displayed on their system.</p> <p>5. Your number might be cancelled and not moved to prepaid.</p> <p>6. Perform a sim swop. Did perform it and it was not resolved.</p> <p>7. I am transferring you to someone who can assist, then you are either directed back to automated main menu or the call is dropped.</p> <p>8. We cannot assist you any further.</p> <p> </p> <p>With every interaction a reference number was also requested for future reference, but they respond "with the new system it is not possible". This clearly an indication of the lack of professionalism with in Vodacom that no-one is willing to take any responsibility.</p> <p> </p> <p>I also do not understand the point of a Vodacom shop, if they only phone the call centre when you are in the shop.</p> <p> </p> <p>I would really appreciate if Vodacom can prove me wrong through resolving this issue. This will reinstate my faith in Vodacom as a company, if not, then I will have no other option than to end all relationships with Vodacom.</p>