Terrible Customer service and Technical support

Terrible Customer support and Technical support from Vodacom Fibre. My Fibre at home has been down for the last 5 days. Ticket number SR***. I have been calling 3 times a day for the last 5 days for help and no one can assist. I am loosing business and this is costing me alot of money because now I have to buy data for my whole family. No one at Vodacom treats this as urgent. Please do it use Vodacom Fibre because once there is a problem, you will never get assistance.