Terrible Customer Service and Retention

<p>Hi. I have been a loyal customer of Vodacom for over 16 years. I recently requested to upgrade my current package to a new iphone. I am currently a red premium (which means nothing) customer. I requested a Deal Match which Vodacom allow as Telkom had a better offering on the table. After over 4 calls to Vodacom totally over 2 hours of talk time I was assured this is been handled and would be answered in up to 14 days (which is ridiculous to say the least). At present I am still waiting any feedback and not even a reference can be provided. Pathetic service for a global enterprise telco</p>