Terrible Customer service and no feedback after a month

<p>I logged a query with Vodacom on the 2 December re missing airtime. <br /><br />The morning I checked on the vodacom app that I had about 800mb of data left. I surfed Youtube that day and after I received the SMS notification that 80% of my data is being I closed all my apps and put my phone away. A few minutes later all my airtime was also missing. <br /><br />I called into the call centre and I was shoved around to all different call centres. Not only had I wait to wait 40 minutes to reach the first consultant they were extremely rude, clueless and unhelpfull. 2 hours later on the phone with Vodacom, they logged a query to the solutions department. They said it would take 5 working days to be resolved. <br /><br />I called back a week later the problem was still not resolved. On the 27 December I called again and the problem was still not resolved!<br /><br />This is extremely bad customer service from Vodacom! </p> <p> </p>