MM
Makgethwa M

1 reviews | Active since Jun 2017

03 Jun 2017, 09:26

Terrible customer service and missing data

<p>I bought 1gig of data in the evening of 2nd June 2017 and went to bed. When I woke up on the 3rd, my data had been depleted. When I called customer service from the Gauteng region the consultant I spoke to chose to argue with me as opposed to solving my problem. She told me that I had background applications which were consuming my data. When I checked my background applications and data usage graph, the data used by those applications did not match the amount of data which had gone missing from my account. As a result of my data disappearing , my airtime is also depleted. I am not not happy with the service received from the vodacom consultant as she was rude, refused to answer my questions and essentially refused to give me her name at the end of the call as she made herself inaudible.</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Jun 2017, 10:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Jun 2017, 09:37
Official

Dear Makgethwa Makgabo,

I do apologise for the bad service received.

We've sent you feedback via SMS.

Regards,

UW

Best regards,