Terrible customer service and misselling of products

I wish I could give negative star reviews,

I have been battling for over a month now to reverse an upgrade on one of my lines, still no proper feedback. I just get told I need to speak to this department and then that department first they say they can help me then they say it can't be reversed then another consultant says it can be reversed.

A call consultant phoned to upgrade my lines saying that my current line is not valid anymore and that I need to change it and I agree as the deal was good, she says I will get a speaker as well. She does not state that this will affect me when I want to upgrade or add a device to my contract and she clearly states after 3 months I can just add a device to my contract she never stated that the speaker would affect this or that it would be part of my contract. So now I can't upgrade or add a device to one of my numbers because she was clever to say only after 3 months because some consultants say it can only be reversed within 3 months of the contract being upgraded.

When I found out the speaker is affecting my upgrade I immediately phoned for them to reverse the upgrade they said I will need to send the speaker back which I did and it was received by vodacom on the 8th of November.

I had a consultant say that it will be reversed and they will contact me to let me know but it was been a week since then and no update on the reversal and I am still struggling to get this sorted out. I can't add a device to my contract due to this speaker not being clearly explained that it will affect my contract. This is terrible customer service from vodacom as I have been a client for many years and I feel the consultants the call you are there just to **** you out of money and don't explain clearly when they want to do an upgrade they just want to make the sale so it looks good on the sales sheet at the end of the month,

I have been paying now for this contract that "includes" a speaker for over a month now yet I have no speaker and do not want the speaker and my upgrade is still not reversed for me to upgrade with a device.

I feel Vodacom is just ignoring the countless calls and inquiries hoping that I will just accept it but I will not. These may be my last contracts I ever have at Vodacom not that they care about their customers.