Terrible customer service and extensive length for feedback

<p>I am extremely disappointed and unhappy with the service I have been given by Vodacom. I had done a port from MTN to Vodacom on the 25th August 2016, and till 02 September 2016 I was unable to receive calls from Vodacom numbers, as well as unable to send and receive any SMS’s. This was very troublesome and inconvenient, as my work revolves around people contacting me. This had hindered my business to a point of where I was losing business and money because clients are unable to contact me.</p> <p>I had laid numerous complaints on the Vodacom 111 customer care line, but had no satisfaction. Many of the agents have ‘promised’ to call me back, but none have actually done so. The store manager in Newcastle, where I had done the port, had been the only individual in Vodacom who was very helpful and had also been trying to resolve this issue for me.</p> <p>This is unacceptable customer service, as I am sure you agree. Vodacom is an international company, and as a customer, I had expected a higher level of professionalism and assistance, as well as more satisfaction from Vodacom.</p> <p>Furthermore, with ALL the inconvenience caused by this matter, I trusted Vodacom would reimburse me with some sort of consolation, perhaps a Samsung VR Headset, for the inconvenience of being left literally unreachable for 8 days to date by fellow Vodacom subscribers. I beleive that Vodacom feels that recompensation is not neccessary, as long as they will continue receiving their monthly contract subscriptions. </p> <p>I trust the right people in Vodacom read this review, and rectify the customer service of this entity.</p> <p> </p> <p>****r Goga</p> <p> ********** </p>