Terrible customer service and experience

On the 11th of December 2017, I did an online upgrade for a sony XZ1 and a Playstation bundle. I received my order number which depicted my order summary etc. On Tuesday 12th of December 2017, I received a sms and email with my delivery details from Ram Couriers, my parcel was delivered at 17:10 on the 12/12/17, however upon opening my parcel, I realised that only the Playstation was sent and not my phone, quite perturbed I phoned in, only to be told nothing could be done as the online department would only be available tomorrow as their contact hours were between 8 and 5 pm. Being quite upset, I tweeted a query to Vodacom via twitter as well as left a facebook post for them to please assist me. I did not get a response via twitter despite them replying to other tweets. The next day, i called in again and was given the run around, i was transferred over 5 times to different departments as nobody wanted to assist. I was on hold for more than 2 hours, still nobody could assist. On Thursday at 3pm, I tried the online department again, after being on hold for 45 minutes someone answered and then cut the call, I phoned back at 4pm, again my call was only answered after 30 minutes, a lady advised me that she cannot do anything, but she can see that there was a system error when my order was processed, and that is why the phone was not delivered. She gave me an email address to contact ( ********** , i proceeded to email the contact address, and explained the situation, on Friday 15/12/17, I get a response from Kendell at the vadmin department, and she advises that a manual despatch of my phone will be sent out, and a link: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/24140, but no other details, no delivery date no reference number and no explanation as to what the link is for. I then rep**** to the same email and asked her for details on when the phone will be delivered, no response. I sent through another email on Monday 18/12/17, asking the same question, and again yesterday 19/12/17, and still no response. I proceeded to call the online department again, as there was no other means to contact the admin department, a consultant advised that she would get a supervisor to contact the admin department and give them my details so that they may contact me urgently. This morning I called in again to the online department and the consultant went down to the admin department and looked for Kendell, she then proceeded to let me know that Kendell has my details and will be calling me back with feedback, I received a response about 10 minutes later from Kendell, informing me that she is waiting for the backoffice to give her feedback and they are on leave! This ticket was lodged almost a week ago, and now they tell me to wait for feedback, I have been given the run around for more than a week, I just want to know when i am going to receive my phone that I am paying for. It is the most atrocious service I have received, and nobody is willing to assist , I get transferred from department to department, as everyone just keeps passing the buck, at this point i don't even want to have a contract with Vodacom after this disappointing service.