Terrible customer service

My ordeal started on 7 July 2021, I am still waiting for Vodacom to completely fix the issue. From not processing requests, lack of communication and training, not following instruction and deducting unauthorised funds, to agents making countless empty promises, dropped calls and hearing "no Maam, you are wrong" and "you just have to wait." Plus, the customer care email's auto identification system does not work sufficiently and the online chat option is never being attended to by an agent.

Vodacom incorrectly suspended my number and 4 weeks later, the number has still not been reinstated.

As I am currently based in the Netherlands, it has cost me R700 in calls and 4hrs on the phone to try have it resolved. If I didn't need my number as I am outside of South Africa, I would have changed providers.

I can not believe that Vodacom is either that under staffed or that the team is that badly trained. 1 mistake is understandable, 2 is frustrating but you work with it but this is just unbelievable and the agents knew it. Each time one would say good bye to me, they'd always drop the call before I was able to leave a customer service response.