RS
Ritesh S
1 reviews | Active since Oct 2011
30 Sept 2019, 14:24
Terrible customer service / accounts
Vodacom customer care is terrible. I account has been blocked, yet they are still billing me, for full subscription despite them blocking my account. Can some-one from Vodacom Management please me to rectify this urgently.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Sept 2019, 16:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2019, 16:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Ritesh S's updateReviewer Update
07 Oct 2019, 11:51I have since had no feedback or response from Vodacom. This is exceptionally poor service. please contact me urgently.
RS
Ritesh S's update07 Oct 2019, 11:51
Reviewer Update
I have since had no feedback or response from Vodacom. This is exceptionally poor service. please contact me urgently.
Vodacom's replyOfficial
08 Oct 2019, 14:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Oct 2019, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team