TERRIBLE CUSTOMER SERVICE & ACCOUNT HANDLING

<p>I have phoned Vodacom's customer service this morning +- 25 minutes ago, enquiring why my Vodacom bill for the month of April is on R692 - which is impossible as I am on a new "Upgrade Contract" since January 2017 and I was duely informed that I will pay only the U-Choose 200 amount from Aprl, and the new contract clearly states that my Account Due per month is R200 only with NO HANDSET FEES DUE.</p> <p> </p> <p>Now all off a sudden a MyMeg bundle was activated on my account from March - never billed or appeared on my Invoice and Statement for the month of March... I could then have queried the **** on my account.</p> <p> </p> <p>I have also noted that I still have a handset fee that is due on my account.</p> <p> </p> <p>The customer service agent had me on hold for most of the 23+ minutes. Is this how Vodacom treats their customers??? I will only be paying the R200 as per my contract and not the rest of the amount due as I have proof on paper that my Invoice total will be R200 per month only.</p> <p> </p> <p>AND I EXPECT VODACOM'S HEAD OFFICE TO CONTACT ME!!! BEFORE CLOSE OF BUSINESS TODAY 04 APRIL 2017 17H00.</p>