1 reviews | Active since Oct 2020
Terrible customer service
Went into the trade route mall Vodacom store to upgrade to an iPhone and 5 series of watch Upgrades done still on my top up contracts all good no issues
Told to contact the store on the 1st of oct to activate the watch via the esim and to my surprise it can’t be done because it’s only about used on a open contract line
I refuse to open my line for the watch purely because this information should have been provided on the day when I went to upgrade and NOT when trying to activate the watch
If I migrate my line I will be charged a fee
I will not migrate my line nor will I accept any flimsy response on this complaint
I want my watch activated on the top up line it’s not my fault that your staff member did not advise me correctly I now sit with a watch I can’t use for the next 36 months due to the incompetence of your in store staff members who has advised me that they’ve escalated my matter to the store manager it’s the 7th day of the month I raised this on the first
All my upgrades done this year with Vodacom has been nothing but a mess
I can’t wait to move providers
What is the point of just telling me what I told you
And not even a phone call wrt to the matter just a response of what I told you
Please have someone with actual knowledge call me
The store has not provide me with any feedback and vodacom as a whole Is perfectly happy that I sit with a watch i cant use
Worst customer service ever vodacom does no value customers
You would think responding to a social media complaint that you would take more effort to understand the matter contact the customer and find a suitable solution as this complaint was because of your staff member not providing the correct information
Your happy to debit my account for your services yet my complaint has not been resolved
How was my deal accepted on a top ip contract if that not the rule ??!
I want this resolved
What is the point of just telling me what I told you
And not even a phone call wrt to the matter just a response of what I told you
Please have someone with actual knowledge call me
The store has not provide me with any feedback and vodacom as a whole Is perfectly happy that I sit with a watch i cant use
Worst customer service ever vodacom does no value customers
You would think responding to a social media complaint that you would take more effort to understand the matter contact the customer and find a suitable solution as this complaint was because of your staff member not providing the correct information
Your happy to debit my account for your services yet my complaint has not been resolved
How was my deal accepted on a top ip contract if that not the rule ??!
I want this resolved