CK
Chantelle K
1 reviews | Active since Feb 2019
08 Jun 2020, 13:16
Terrible customer service
My mother has been trying to get a new contract with Vodacom! She app**** online and accidentally inserted her business banking details! Application declined. She has been trying to talk to a consultant to rectify this from this morning! No call back, every time she gets thru the phone just gets dropped! Terrible customer service!! A person would think that they want the new business! I guess not!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jun 2020, 13:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2020, 13:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Chantelle K's updateReviewer Update
08 Jun 2020, 14:53Will this still happen today? Till now no call. How hard can it be to just assist a client with entering her correct banking details to get approval?
CK
Chantelle K's update08 Jun 2020, 14:53
Reviewer Update
Will this still happen today? Till now no call. How hard can it be to just assist a client with entering her correct banking details to get approval?