Terrible customer service

I've been trying to cancel my contract for the last 2 days. The cancellation department does not answer any calls, I made about 6 six calls and held on for at least 15 minutes on each call. A request to have an agent call me was successful because I received the call however he was of no assistance because I was told to call the cancellation department and that if I don't call from the number that I want to cancel, my call would not be taken.<br> This is absolute nonsense, if a phone is ****** how can you call from that number to have the contract cancelled. I want to have my contract cancelled immediately and would not be held liable for any premiums that is due after the cancellation period has lapsed. Vodacom must call me to have the contract cancelled asap. I will not call them again. It's because of terrible services like this, that makes people move to other networks.