VK
Vincent K

1 reviews | Active since Dec 2011

17 Apr 2023, 10:40

Terrible Customer Service

Shockingly poor customer service. It is a mission to try and speak to a consultant, and when you do, everyone passes you onto some one else and no one actually helps to resolve your problem. Then because of their lack in service, you are the one that end up being penalized which effect your credit rating although it is not your fault and have no control over the actions taken by the people at Vodacom. So disappointed that I moved all my business from MTN to Vodacom.

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2023, 12:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team