Terrible Customer Service

I purchased something on VodaBucks Store. I never received the sms with the link and on the VodaBucks store it says pending. The Vodabucks were taken for my purchase and I did the bank payment too. I called customer care they said I must call *** which when dialled says doesn't exist.

I called back after being put on hold for ages the consultant said she would put me through to the relevant department. I was put through to rate her then the call was cut. I tried the online chat service it says unavailable.

How am I meant to find out what is going on with my purchase with such terrible service.