Terrible customer service

I fell into some financial trouble a couple of years back and defaulted on my Vodacom account after which they handed my account over to attorneys.

I made an arrangement and diligently paid my monthly installment and recently settled the account. I received a clearance letter from the attorneys in which they requested that Vodacom remove the negative information from my name.

After several communications they have still not removed the detail...showing that my monthly installment is R29000.00 per month which makes it impossible for my to apply for any line of credit due to affordability.

I would very much appreciate it if the relevant department can get in contact with me to get this matter sorted once and for all.