Terrible customer service

I have received the worst customer service from Vodacom. If you were thinking of taking Fibre with them grace yourself for a horrible service. I have been out of service since Friday the 14th. I first called them on Monday the 17th I was told it was an area issue their technician are busy with it. I called again on the 18th I was advised the area issue has been resolved and it is now my problem. A call was logged and was advised it takes 48 hours to be removed. I called on Thursday the 20th I was told they are escalating my complaint . On Monday I get a call from the so called area service providers wanting to know when they can come. I tell them I am not available and will be available on Wednesday at 15:00. The appointment time comes I am waiting until I call the technician at 15:15 only to ne told he was redirected somewhere else he will tell the office to call me. Instead of calling me I get an sms stating that they have rescheduled to the following day. I call them no one pics up. I tell them I am not available the next day but they. Keep on stating that I must confirm of i am available at 9 or 3. I tell them I am not available I do not get a call . I only got through to them via the cancelation department . Today I receive a text still with the same suggested times. I tell them I will be available at 16:05. I do not get a response nor did a technician come. They call and when I answer they cut the call making it seem like I was unavailable. If you were thinking of vodacom Fibre please reconsider. I pay a whole R800 for ******* service . Who sends a text expecting a respond like those service are free.