Terrible Customer Service

Absolutely shocking service. For about 3 months now I've been sending emails back and forth asking for 2 simple things and until now I have not been assisted. I'm really glad my contract has come to an end. I'm waiting for my settlement letter of which they keep sending me someone else's letter, which alone is a concern as that violates the POPI Act. I've have also asked when I can expect my credit? They have shown that they really don't care especially after they seal a deal with you then you get terrible service throughout your contract and there's nothing that can be done because they know contractual terms binds you.