Terrible customer service

I have been struggling with my account for over a year. I have not been able to use my phone for the last 2 months. I paid my account in full at the beginning of November and I got told it would take 48 hours to be sorted but it still has not be resolved. Everytime I got to VodaWorld in Midrand I get told it will be sorted but still to no avail. Sending emails also does not work as no one responds to my complaints or emails. The customer service I have received is absolutely atrocious and I would never recommend vodacom to anyone.