SP
Sandi P

1 reviews | Active since May 2023

19 Aug 2025, 09:37

Terrible customer service

If I could give a rating of Zero I would. I am trying to login to my vodacom on line and they are sending the OTP to a number they themselves disconnected. Now I call the customer care line and they are unable to assist they keep transferring me to a different number and the blocked my number stating that there is a high number of calls from my number, they blocked it to prevent *****ulent activities. I will cancel all my vodacom contracts as soon as they expire. Is this how you treat your clients?????????

0
Replies (1)
Vodacom
Vodacom's reply19 Aug 2025, 10:06
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team