SP
Sandi P
1 reviews | Active since May 2023
19 Aug 2025, 09:37
Terrible customer service
If I could give a rating of Zero I would. I am trying to login to my vodacom on line and they are sending the OTP to a number they themselves disconnected. Now I call the customer care line and they are unable to assist they keep transferring me to a different number and the blocked my number stating that there is a high number of calls from my number, they blocked it to prevent *****ulent activities. I will cancel all my vodacom contracts as soon as they expire. Is this how you treat your clients?????????
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Replies (1)Vodacom's replyOfficial
19 Aug 2025, 10:06 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply19 Aug 2025, 10:06
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
