Terrible customer service

I bought a brand new LG W30 from vodacom in East Rand Mall on 24 December 2019. From day 1 I had a problem with the phone. I took it back on 27 December 2019 for my Out of box warranty.

Today is the 9th January 2020 and I am still waiting for my phone. When I speak to the store manager I am being told that the repair centre says that they have a backlog and I must wait.

I am now done waiting!! I want my new phone or my money back! I paid cash for the phone