TERRIBLE CUSTOMER SERVICE

<p>Good day,</p> <p>I am highly unhappy!<br />I have sent my phone in for a screen repair weeks ago! Firstly I received an sms on my work phone saying my quote for me to pay to repair my phone is R1532.90. I phoned the Vodacom store to enquire if that is the amount that I must pay what is the insurance going to pay, he could not give me a contact number for the insurance or place that had my phone he said they will call me back and they never did so I declined the quote because I wont pay R1532.90 why do I pay for insurance in the first place?<br />A lady named Georgia called me the week after from Cell sure, saying the quote is r250 the insurance is paying R1532.90, now obviously i am willing to pay R250 why did they not say that in the sms??<br />I told her to go ahead with repair. Then I received another call from a lady (place that has my phone situated in Durbanville) asking where I am collecting my phone as I rejected the quote! I explained the situation and that i want to go ahead with repair she said Nadia will call Cell sure and sort it out and they will send me another job number, that never happened.<br />I called them last week Wednesday she said parts will arrive last Friday latest and repair should be done by this Monday.<br />I have STILL not received ANY call,sms or communication on when I am getting my phone back.</p> <p>My birthday is TOMORROW and i don't have a phone to receive calls and messages for my birthday on my number that everyone has.<br />I am highly disappointed in the service that I have received it is actually unacceptable. I PAY for a service and I receive NOTHING.</p> <p>JOB: ********** 9<br />CLAIM PIN: 425D77</p> <p>Regards,<br />Mariska Reichhardt<br /> ********** (work no)</p>