TERRIBLE CUSTOMER SERVICE

On the 01/04/2026, we woke up with no internet, and we called vodacom and they told us that our whole area was affected, we shouldn't worry it will be sorted, the next day the internet was still down, we call they tried to send and signal but it was not successful, they gave us the ref no sr*** and they promise to send a tecnician within 24-48 hours which they never did (which we understood maybe it was because of the easter holidays)and when we did our own investigation we then realised that the actual problem was outside, the fibre cables were damaged , we then informed vodacom about our findings they requested us to send pictures of the damaged cable so that when they send a technician they will know what to bring, the first e-mail was to *** which we never got any feedbak or any indication if they will send a technician , we call vodacom a few day after not hearing anything from them and we were requested once again to send pictures to the second e-mail address *** , we have since send the pictures and no tecnhician has been send until today, We have been calling vodacom almost everyday and we are sent from pillar to post no one is able to assist , no one knows if a techinician will be send or not, my question is vodacom going send a technician and if so when? its 13 days already without any internet, we cannot work , I'm working from home, the issue is we are paying its not like we are getting free internet, we have spent thousands of rands already buying data so that we can work, this is really a big inconvenience as we rely on internet and it looks like vodacom doesnt give a damn, they behave like its a charity that we are receiving for free at the end of the month are you going to expect us to pay the full amount? im so disappointed with the bad service from vodacom, they need to tall us if they will come and fix the cable or we must cancel their services with us and we will look for another service provider. Shame on you vodacom , you have become like one of the government departments, not mentioning that we must always follow up with you, no communication or feedback from your side, what a shame