Terrible customer service
<p>Went to the Northgate branch today, wanted to ask the price of one of the phones and the consultant I asked offered me a contract, I explained that I wanted to buy prepaid and not a contract, he kept offering all these contracts and I asked him to just tell me what they have in stock at the moment which I can get prepaid </p> <p>He then asked me to fill out a form and sign it while he dealt with someone else, I would not sign the form and I couldn't get a word in but he kept telling me to sign, eventually managedo to say I'm not signing the form because I cannot afford to pay for a contract end ofor every month, he then looked at me as if he was offended and said "what? You can't offord R500 a month?" I then got up to look at the phones again and he told me he will be right there and not to "run away", waited a good 15 minutes and nothing so I left. </p> <p>Clearly all this guy cares about is making sales and not about the customer at all, I work in sales too but my goodness, never going back. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you, but it is not necessary to contact me
Thank you, but it is not necessary to contact me
