1 reviews | Active since Jun 2017

10 Jun 2017, 18:26

Terrible customer service

<p>Went to the Northgate branch today, wanted to ask the price of one of the phones and the consultant I asked offered me a contract, I explained that I wanted to buy prepaid and not a contract, he kept offering all these contracts and I asked him to just tell me what they have in stock at the moment which I can get prepaid </p> <p>He then asked me to fill out a form and sign it while he dealt with someone else, I would not sign the form and I couldn't get a word in but he kept telling me to sign, eventually managedo to say I'm not signing the form because I cannot afford to pay for a contract end ofor every month, he then looked at me as if he was offended and said "what? You can't offord R500 a month?" I then got up to look at the phones again and he told me he will be right there and not to "run away", waited a good 15 minutes and nothing so I left. </p> <p>Clearly all this guy cares about is making sales and not about the customer at all, I work in sales too but my goodness, never going back. </p>

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2017, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update11 Jun 2017, 11:36
Reviewer Update

Thank you, but it is not necessary to contact me