Terrible Customer Service

<p>Shop No. 8, Ancorley Building, 45 Scott Street, Upington.</p> <p> </p> <p>Manager Jaco </p> <p>Tel: ********** 677</p> <p>Email: ********** <p> </p> <p>I bought a 2m Snug Lightning charging cable at Vodacom Upingon Shop No. 8, Ancorley Building, 45 Scott Street, Upington On 31/01/2017</p> <p> </p> <p>I realised on 16/02/2017 that the charger was faulty and was no longer working properly. I called the store to arrange that the charger be take to the store with the proof of purchase and original packaging (at my expense) </p> <p> </p> <p>The charger was returned to my Mother Mrs MC Ramonnye on the same day without being repaired or exchanged however it was brought without the original packaging.</p> <p> </p> <p>On 25/03/2017 I went to a different Vodacom Shop in Pretoria to seek a second opinion, they confirmed that the cable was faulty. I called the Upingto Vodacom shop and only then they confirmed that they will have to replace tge charger but I would need the original packaging. I explained to them that they had kept my original packaging from the last encounter. Both the manager and the consultant refused to assist me claiming that there is nothing that they can do, disregarding the fact that it is through their negligence that I no longer have the original packaging </p>