NS
Natalie S
1 reviews | Active since Jul 2023
21 Sept 2023, 11:35
Terrible Customer Service
The most awful customer service has been experienced the last 2 months. A claim that should have been resolved in less than a week has been ongoing for more than 8 weeks. Call centre agents keep "Escalating" with no feedback or resolution. None of the departements talk to each other and each consultant gives you a different story.
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Vodacom's replyOfficial
21 Sept 2023, 11:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2023, 11:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team