Terrible Customer Service.

<p>On Monday 13th March 2017, I noticed that I couldn't check my balances on the My Vodacom App so I treid to check by dailing *111*500# and that wasn't working either. I phoned Vodacom using my work phone number, and I answered every question I was asked in order to VERIFY my account. The Vodacom representative told me that this was a problem shared by all Vodacom customers using an open line. I was then told that my issue would be escalated to a technician and that I would receive a response after 48 hours.</p> <p>On Wednesday 15th March 2017 (48 hours later), my issue still had not been resolved. When I phoned Vodacom, I was told that because I did not phone from my cell phone the call to the technician was not logged and that I would now have to wait another 48 hours.</p> <p> </p> <p>Do Vodacom actually give training to their customer support staff? How is it that these people are so inept? Why is it that Vodacom won't afford me any assistance until I complain on Hello Peter?</p> <p>I'm so sick and tired of Vodacom. The only reason I'm still a Vodacom customer is because MTN and Cell C are much, much worse. </p>