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KH
Kylie H

1 reviews | Active since Aug 2013

03 Jan 2024, 10:06

Terrible customer service

Absolutely impossible customer service. I am trying to ensure my contract is not renewed at the end of the contract period and I have been send from call centre to call centre without being able to speak to a person. The online help goes in circles.

0
Replies (3)
Vodacom
Vodacom's reply03 Jan 2024, 12:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

KH
Kylie H's update03 Jan 2024, 13:02
Reviewer Update
Please call me on *** ASAP. I have been put on hold and cut off all morning. The chat bot takes me to a dead end and your store staff say that they cannot assist me, and all three call centre numbers they gave me have led no where. Being put through to a bot is not acceptable. I'm wasting company time trying to resolve this
KH
Kylie H's update03 Jan 2024, 14:19
Reviewer Update
Thank you for the assistance!