Terrible customer service

<p>My Samsung A3 Phone was sent for repairs to Vodacom Repairs Potchefstroom via Vodacom Flamwood Walk on 25/11/2016. However upon receiving my phone on 07/12/2016 I realised that the phone was still in the same condition as when it was sent (the return button is faulty). (Aren't they supposed to check if it works before sending it back to the branch??) Once again the phone was sent back to Vodacom Repairs Potchefstroom to be fixed. Today is the 3rd of January and I am still awaiting any correspondance from their side. Do they not realize the inconvenience of being without a cellphone for weeks? This is terrible customer service. </p> <p>I.M.E.I. number: ********** ********** 5</p> <p>Job no: ********** 1</p> <p> </p>