Terrible Customer service

Vodacom

I have been a customer of Vodacom I don't know for how many years. The number I am currently using was my first number. I have never really had any issues with Vodacom before.

I recently moved from JHB to PTA. The are I moved into is experiencing network coverage issues. On the 6th of August I reported the issue to Vodacom 'customer care.

On Monday when I was at work, I received a call from someone at the call center claiming that everything is fine according to the technician. I couldn't really argue that much since I was at work and I couldn't confirm if there has been any improvements since I left that morning. Tuesday I called back because the issue wasn't resolved. I didn't receive any response, so I kept on following up.

Few days later, someone tried to call me while I was in a meeting and I couldn't take the call. I called back and I indicated that the technician should get call me at specific times when I am available to avoid missing each other. Last week, the technician called while I was in a meeting, the time was outside the ones I specified. I answered the call as I desperately needed to speak to the technician but at that time I couldn't say much. I asked him to call me after an hour, I would be available then. He asked if the issue was resolved and I told him it hasn't and I really want to talk to him. He promised to call after an hour, till this day he hasn't called. 2 days after the call, I tried to follow up again and to my surprise, my calls to Vodacom have been blocked.