LM
Lance M

1 reviews | Active since Oct 2016

14 Dec 2016, 17:02

Terrible Customer Service

<p>I went into the Galleria Vodacom 4 u shop in amanzimtoti to buy a phone on a vodacom contract. the consultant advised me that my application has been declined. I than advised her that all my account are up to date and that i have recenlty been approved for a home loan. she than requested for my bank stats and my payslip and said she will call me....3 days later i still havent heard from them</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LM
Lance M's update19 Dec 2016, 09:55
Reviewer Update

Hi Please assist as i have not heard any response for the above. call me on ********** or ********** or mail ********** despite this setback i still want to use vodacom but so far no one is assisting me. the consultant at the shop ayesha kader has still not responded to me as yet.