Terrible customer service

<p>Nearly 4 weeks after taking a Vodacom contract, I'm unable to use my line and noone at Vodacom is interested in helping. I was supposed to be migrated to a contract but when the activation was attempted on 11 Nov, it obviously didnt work because afterwards I couldn't phone out from my line. Numerous calls and escalations were made but nobody has come back to me with an answer.</p> <p>Even the social media team promise to assist but nothing comes out of it. I cannot even call their call centres from my line, I always have to use other people's phones or land lines to talk to them. Yet they charged me after the so called activation. They continued to charge me subscription fees at the end of November.</p> <p>When I eventually gave uo, I decided to return their phone so I could cancel this contract. Its now over a week after they received the phone back but even cancelling this contract is now a mission.</p> <p> </p> <p>All I want now is my line to be returned back to prepaid in a working state so I can port it out of their network and my money that I was charged to be returned back because Vodacom has not kept their obligation of the contract which is to provide me with a service.</p> <p>I use this line for work as well and I cant phone people back when I miss their calls. Its a nightmare. Their call centres are horrible. If anyone from Vodacom is reading this, please release me from this misery and give my line back and kepp your contract. </p> <p> </p> <p> </p>